Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Incident Report for Sign In Scheduling

Resolved

This incident has been resolved.

Posted Apr 01, 2026 - 19:56 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2026 - 19:26 BST

Identified

We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant.

We are also experiencing degraded performance on the voice booking name transcription.

We have identified the root cause of these issues and are working on a solution.

Posted Apr 01, 2026 - 18:21 BST

This incident affected: SISc Web-Application, Communications, Calendar Sync, Website, Data Storage - US (SISc Web-Application, Communications, Calendar Sync), Data Storage - Canada (SISc Web-Application, Communications, Calendar Sync), and Data Storage - UK (SISc Web-Application, Communications, Calendar Sync).