Resolved -
This incident has been resolved.
Jan 2, 09:09 GMT
Update -
We are continuing to monitor for any further issues.
Dec 28, 09:31 GMT
Update -
We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.
Dec 26, 11:22 GMT
Monitoring -
We are working with our service provider(s) to resolve this.
Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround.
The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.
Dec 25, 18:37 GMT
Identified -
We have identified the issue. We are working with our service provider(s) to resolve this.
Dec 24, 18:21 GMT
Investigating -
We are currently investigating this issue.
Dec 24, 18:20 GMT
Identified -
The issue has been identified and a fix is being implemented.
Dec 23, 19:22 GMT
Investigating -
We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
Dec 23, 17:45 GMT